In this post, we are going to look at the challenge of how to display streaming data sets directly onto a Dynamics 365 Customer Engagemen...

In the previous post, we looked at how we could incorporate Google Nest devices into the Connected Field Service (CFS) solution. This pos...

In the previous post, we looked at the fundamental architecture and data flow patterns of the Connected Field Service (CFS) solution. One...

If you haven't yet had the chance to look into Microsoft Dynamics 365 for Field Service, I definitely recommend that you do! While custom...

This post is going to look at leveraging some of the Microsoft Cognitive services to take the simple concept of email and turn it into a w...

Microsoft recently announced some changes to the way in which security is going to be handled in Dynamics 365 Customer Engagement. You ca...

In this article, we are going to create some entities within our Dynamics 365 Customer Engagement instance to store the progress (and par...

During the course of any Dynamics 365 Customer Engagement project, you are likely to experience these "undocumented features". More curre...

In Part 9 of the Kylie Bot series, we published our Bot into the world. The challenge is that we didn't give people a way to access the b...

If your bot didn’t return any articles from the previous post, it is probably due to the fact that you either don’t have any Knowledge Ar...

Finally, we add the meaningful part to our Kylie Bot where we can return some knowledge to the user. Let’s get started straight away! The...

During the Kylie Bot blog post series, one of the steps was to create a custom activity entity to record all of the conversations users a...

During Part 7, we did a lot of work with asynchronous calls and it's often very difficult to test these because the calls to interfaces d...

In the previous post we created a CRMApi project. To deliver the value of the this project though, we need to publish the Api and connect...

Now that we are able to have a very simple conversation with our Kylie Bot, we are going to create an object in Dynamics 365 to represent...

When settings up a Portal that is attached to Dynamics 365, there are several solutions and functions that get automatically deployed for...

Now that we have a Dynamics 365 instance and an associated portal, let's go and link these two up to our Kylie Bot. This requires a bit o...

While this may seem a trivial task, trials are a great way to get the feel of a product before purchasing an actual license. The trial we...