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    Streaming Data Sets into Dynamics 365 Customer Engagement
    Kyle Hill
    • Dec 10, 2018

    Streaming Data Sets into Dynamics 365 Customer Engagement

    In this post, we are going to look at the challenge of how to display streaming data sets directly onto a Dynamics 365 Customer...
    0 comments
    Advanced Connected Field Service Part 3
    Kyle Hill
    • Sep 25, 2018

    Advanced Connected Field Service Part 3

    In the previous post, we looked at how we could incorporate Google Nest devices into the Connected Field Service (CFS) solution. This...
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    Advanced Connected Field Service Part 2
    Kyle Hill
    • Sep 19, 2018

    Advanced Connected Field Service Part 2

    In the previous post, we looked at the fundamental architecture and data flow patterns of the Connected Field Service (CFS) solution. One...
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    Advanced Connected Field Service Part 1
    Kyle Hill
    • Sep 10, 2018

    Advanced Connected Field Service Part 1

    If you haven't yet had the chance to look into Microsoft Dynamics 365 for Field Service, I definitely recommend that you do! While...
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    Email Machine Learning
    Kyle Hill
    • Nov 5, 2017

    Email Machine Learning

    This post is going to look at leveraging some of the Microsoft Cognitive services to take the simple concept of email and turn it into a...
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    Dynamics 365 Customer Engagement Portals Solution Update
    Kyle Hill
    • Sep 29, 2017

    Dynamics 365 Customer Engagement Portals Solution Update

    Microsoft recently announced some changes to the way in which security is going to be handled in Dynamics 365 Customer Engagement. You...
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    Kylie Bot Part 13 - Creating a Dynamics 365 Index Solution
    Kyle Hill
    • Sep 16, 2017

    Kylie Bot Part 13 - Creating a Dynamics 365 Index Solution

    In this article, we are going to create some entities within our Dynamics 365 Customer Engagement instance to store the progress (and...
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    Kylie Bot Part 11 - Undocumented Features
    Kyle Hill
    • Sep 2, 2017

    Kylie Bot Part 11 - Undocumented Features

    During the course of any Dynamics 365 Customer Engagement project, you are likely to experience these "undocumented features". More...
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    Kylie Bot Part 10 - Chat Controls on a Dynamics 365 Customer Engagement Portal
    Kyle Hill
    • May 23, 2017

    Kylie Bot Part 10 - Chat Controls on a Dynamics 365 Customer Engagement Portal

    In Part 9 of the Kylie Bot series, we published our Bot into the world. The challenge is that we didn't give people a way to access the...
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    Kylie Bot Part 8B - Knowledge Articles
    Kyle Hill
    • May 11, 2017

    Kylie Bot Part 8B - Knowledge Articles

    If your bot didn’t return any articles from the previous post, it is probably due to the fact that you either don’t have any Knowledge...
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    Kylie Bot Part 8 - Knowledge is Power
    Kyle Hill
    • May 11, 2017

    Kylie Bot Part 8 - Knowledge is Power

    Finally, we add the meaningful part to our Kylie Bot where we can return some knowledge to the user. Let’s get started straight away! The...
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    Dynamics 365 Customer Engagement Relevance Search
    Kyle Hill
    • May 3, 2017

    Dynamics 365 Customer Engagement Relevance Search

    During the Kylie Bot blog post series, one of the steps was to create a custom activity entity to record all of the conversations users...
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    Kylie Bot Part 7B - Useful Tools
    Kyle Hill
    • May 2, 2017

    Kylie Bot Part 7B - Useful Tools

    During Part 7, we did a lot of work with asynchronous calls and it's often very difficult to test these because the calls to interfaces...
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    Kylie Bot Part 7 - Publishing the Api and Connecting to it
    Kyle Hill
    • May 2, 2017

    Kylie Bot Part 7 - Publishing the Api and Connecting to it

    In the previous post we created a CRMApi project. To deliver the value of the this project though, we need to publish the Api and connect...
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    Kylie Bot Part 5 - Creating a D365 BotChat Solution
    Kyle Hill
    • May 1, 2017

    Kylie Bot Part 5 - Creating a D365 BotChat Solution

    Now that we are able to have a very simple conversation with our Kylie Bot, we are going to create an object in Dynamics 365 to represent...
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    Dynamics 365 Portal Confirm Email Error
    Kyle Hill
    • Apr 24, 2017

    Dynamics 365 Portal Confirm Email Error

    When settings up a Portal that is attached to Dynamics 365, there are several solutions and functions that get automatically deployed for...
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    Kylie Bot Part 3 - Creating a Portal With Authentication
    Kyle Hill
    • Apr 23, 2017

    Kylie Bot Part 3 - Creating a Portal With Authentication

    Now that we have a Dynamics 365 instance and an associated portal, let's go and link these two up to our Kylie Bot. This requires a bit...
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    Create a Dynamics 365 Customer Engagement Trial
    Kyle Hill
    • Apr 21, 2017

    Create a Dynamics 365 Customer Engagement Trial

    While this may seem a trivial task, trials are a great way to get the feel of a product before purchasing an actual license. The trial we...
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    For the love of Microsoft based solutions

    As an innovative technology pioneer, I focus on the Microsoft Business Applications platform and on creating value-generating solutions, which also include IoT, AI and Mixed Reality.

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    See this blog and more on the Dynamics Community and my MVP profile

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    © 2020 by Kyle Hill

    London, UK

    kyle@daringdynamics.co.uk