In this post, we are going to look at the challenge of how to display streaming data sets directly onto a Dynamics 365 Customer Engagement form. While there ...

In the previous post, we looked at how we could incorporate Google Nest devices into the Connected Field Service (CFS) solution. This post will look at exten...

In the previous post, we looked at the fundamental architecture and data flow patterns of the Connected Field Service (CFS) solution. One of the challenges t...

If you haven't yet had the chance to look into Microsoft Dynamics 365 for Field Service, I definitely recommend that you do! While customer service is key to...

This post is going to look at leveraging some of the Microsoft Cognitive services to take the simple concept of email and turn it into a world class differen...

Microsoft recently announced some changes to the way in which security is going to be handled in Dynamics 365 Customer Engagement. You can read about it here...

In this article, we are going to create some entities within our Dynamics 365 Customer Engagement instance to store the progress (and particularly the failur...

During the course of any Dynamics 365 Customer Engagement project, you are likely to experience these "undocumented features". More currently referred to as ...

In Part 9 of the Kylie Bot series, we published our Bot into the world. The challenge is that we didn't give people a way to access the bot. This post will f...

If your bot didn’t return any articles from the previous post, it is probably due to the fact that you either don’t have any Knowledge Articles in your Dynam...

Finally, we add the meaningful part to our Kylie Bot where we can return some knowledge to the user. Let’s get started straight away! The first thing we will...

During the Kylie Bot blog post series, one of the steps was to create a custom activity entity to record all of the conversations users are having with the B...

During Part 7, we did a lot of work with asynchronous calls and it's often very difficult to test these because the calls to interfaces don't always return w...

In the previous post we created a CRMApi project. To deliver the value of the this project though, we need to publish the Api and connect to it from our Kyli...

Now that we are able to have a very simple conversation with our Kylie Bot, we are going to create an object in Dynamics 365 to represent these chats. To do ...

When settings up a Portal that is attached to Dynamics 365, there are several solutions and functions that get automatically deployed for you. Most of these w...

Now that we have a Dynamics 365 instance and an associated portal, let's go and link these two up to our Kylie Bot. This requires a bit of work in the Dynami...

While this may seem a trivial task, trials are a great way to get the feel of a product before purchasing an actual license. The trial we are going to spin u...