In this post, we are going to look at the challenge of how to display streaming data sets directly onto a Dynamics 365 Customer Engagemen...

In the previous post, we looked at how we could incorporate Google Nest devices into the Connected Field Service (CFS) solution. This pos...

In the previous post, we looked at the fundamental architecture and data flow patterns of the Connected Field Service (CFS) solution. One...

If you haven't yet had the chance to look into Microsoft Dynamics 365 for Field Service, I definitely recommend that you do! While custom...

This post is going to look at leveraging some of the Microsoft Cognitive services to take the simple concept of email and turn it into a w...

Now that we have an Azure Search index created, we will need to populate it with some content to make it meaningful. The first thing to d...

Now that the Kylie Bot is returning some content, we need to extend this capability to search a number of sources simultaneously. The eas...

The time has finally come to publish Kylie Bot out into the world. This post will focus on publishing the Kylie Bot project to an Azure A...

In the previous post we created a CRMApi project. To deliver the value of the this project though, we need to publish the Api and connect...

Connecting our Kylie Bot to a Dynamics 365 Customer Engagement instance is perhaps one of the most vital steps in this project as it will...

For a lot of the features and functions we are going to use throughout this blog, we will make use of Microsoft Azure. While not everyone...