In this post, we are going to look at the challenge of how to display streaming data sets directly onto a Dynamics 365 Customer Engagement form. While there ...

In the previous post, we looked at how we could incorporate Google Nest devices into the Connected Field Service (CFS) solution. This post will look at exten...

In the previous post, we looked at the fundamental architecture and data flow patterns of the Connected Field Service (CFS) solution. One of the challenges t...

If you haven't yet had the chance to look into Microsoft Dynamics 365 for Field Service, I definitely recommend that you do! While customer service is key to...

This post is going to look at leveraging some of the Microsoft Cognitive services to take the simple concept of email and turn it into a world class differen...

Now that we have an Azure Search index created, we will need to populate it with some content to make it meaningful. The first thing to decide is how to popu...

Now that the Kylie Bot is returning some content, we need to extend this capability to search a number of sources simultaneously. The easiest way to achieve ...

The time has finally come to publish Kylie Bot out into the world. This post will focus on publishing the Kylie Bot project to an Azure App Service and then ...

In the previous post we created a CRMApi project. To deliver the value of the this project though, we need to publish the Api and connect to it from our Kyli...

Connecting our Kylie Bot to a Dynamics 365 Customer Engagement instance is perhaps one of the most vital steps in this project as it will provide us with loa...

For a lot of the features and functions we are going to use throughout this blog, we will make use of Microsoft Azure. While not everyone will have an existi...