In this post, we are going to look at the challenge of how to display streaming data sets directly onto a Dynamics 365 Customer Engagement form. While there already exists a way to embed Power BI dashboards and reports within Dynamics 365 Customer Engagement, these are not on a form level. To see how to do this currently, have a look here. When followed, you should observe results similar to the following, where a dashboard is initially displayed and then you can click though

In the previous post, we looked at how we could incorporate Google Nest devices into the Connected Field Service (CFS) solution. This post will look at extending some of these scenarios particularly around the video stream available from the Nest camera. To get started, the first scenario we are going to achieve is to record the video stream from the device to a SharePoint folder that is associated with the Dynamics 365 Customer Asset record. In terms of prerequisites, you wi

In the previous post, we looked at the fundamental architecture and data flow patterns of the Connected Field Service (CFS) solution. One of the challenges that is obvious to this is that it is designed for devices that natively support Microsoft IoT capabilities and not all devices have actually adopted this. Never fear though, the Azure architecture makes it simple enough for us to achieve our connected scenarios! For the purposes of this scenario, we will be using Google N

If you haven't yet had the chance to look into Microsoft Dynamics 365 for Field Service, I definitely recommend that you do! While customer service is key to just about every organisation on the planet, Field Service enables this function to become mobile. Yes, I am simplifying this somewhat, but in my eyes, that is the key conceptual difference. What makes Microsoft different in this space is that they have a comprehensive IoT ability backed by the class-leading Azure platfo